Theatre Safe Australia is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, store and disclose your personal information. This policy explains how we handle the information we collect through this website and in the course of doing business with you.
Last updated: June 2026.
Information we collect
Information you give us - when you submit a form, request a quote or contact us, we collect details such as your name, business name, email address, phone number and the details of your enquiry.
Information collected automatically - when you visit our website we collect technical information such as your browser type, device and operating system, the pages you view, the time spent on the site, and the website you came from. We use cookies and website analytics to do this. You can control or disable cookies through your browser settings.
Sensitive information
We generally do not collect sensitive information. If we do collect sensitive information, we will do so only with your consent or where permitted by law.
How we use your information
We use your personal information to respond to your enquiries and quotes; supply and deliver products and services; provide support and after-sales service; operate, maintain and improve our website; and, where you have opted in to receive marketing communications, send you updates and marketing. You can unsubscribe from marketing at any time.
The platforms and providers we use
We use trusted third-party platforms to run our business. These include HubSpot (to manage website enquiries and our customer database) and Google Analytics (website analytics). These providers only access the information needed to deliver their service and are required to protect it under their own privacy and security obligations. HubSpot may process information in the United States and other jurisdictions. Google Analytics may process information through Google infrastructure located in various countries. Where information is processed outside Australia, we will take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles. We may also share your information with service providers such as freight and delivery partners where needed to fulfil an order.
Cookies, analytics and tracking technologies
This site uses cookies and similar storage. Essential cookies keep the site working and remember your cookie choice. With your consent, we also use analytics cookies (Google Analytics) to understand how the site is used, and HubSpot marketing cookies to load our contact and download forms and to follow up on enquiries. You choose what runs the first time you visit, and can change it any time via the Cookie settings link in the footer. Full detail - including each cookie, its purpose and how long it lasts - is in our Cookie Policy.
Sharing your information
We do not sell your personal information. We disclose it only to the providers described above, or where we are required or authorised to do so by law.
Data retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce our agreements.
Keeping your information secure
We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. These measures include access controls, secure cloud-hosted systems, password protection, user permissions and other reasonable safeguards appropriate to the nature of the information we hold.
Accessing and correcting your information
You can request access to, or correction of, the personal information we hold about you by contacting us using the details below. We may ask you to put your request in writing and, in some cases, may charge a reasonable fee to provide access.
Complaints
If you have a concern about how we have handled your personal information, please contact us and we will work to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always appear on this page, with the date it was last updated.
Contacting us
If you have any questions about this policy, or would like to access or correct your information, please contact us during business hours, Monday to Friday.
Call: 1300 439 872
E-mail: info@theatresafe.com.au (Attn: Privacy)