01 - What We Do

Eight capabilities. One TSA.

Drapes & Accessories→ Soft goods, FR treatment, hire fleet. Sets, Scenery & Props→ Scenic builds, props, set hardware. Lifting & Rigging→ Chain, pile & drum hoists, controllers, consumables. Production Engineering→ Production management, design, custom kit. Venue Engineering & Installation→ Fit-outs, integration, upgrades. Dance & Studio Equipment→ Sprung floors, barres, mirrors, vinyl. Compliance & Service→ Inspections, certificates, callouts. Hire & Touring→ Calendar-driven kit. National coverage.
Products
Services
Drapes & Accessories Soft goods, supplied and supported. Drapes, tracks, FR treatment and hire fleet from our in-house workshop. Theatre-grade soft goods, engineered, FR-treated and serviced under TSA.
Services
Sets, Scenery & Props Built in-house. Toured nationally. Set construction, prop fabrication, museum and gallery fit-out and exhibition builds from our dedicated workshop. Concept to strike, with the engineering paperwork to back it.
Products
Services
Lifting & Rigging Rated gear. Stocked and serviced here. EXE Rise and Ace chain hoists, TSA pile and Hercules drum hoists, Atlas controllers, full consumables range. Design, supply, install, service, recertify.
Services
Production Engineering When off-the-shelf stops working. Production management, technical design and drafting, custom fabrication and cue-driven motion control. The technical side of your show - managed, designed, built and run.
Services
Venue Engineering & Installation Fit-out to commission, one team. Venue fit-outs, system installation, integration and safety upgrades. From new-build PACs to retrofit refurbishments. Engineered, documented, signed off.
Products
Dance & Studio Equipment Made for the joints that depend on it. Sprung floors, Tarkett performance vinyl, ballet barres, studio mirrors, tap and sports flooring. Measured, manufactured and installed to the room.
Inspections & programmes
Specialist inspections
Compliance & Service The paperwork your insurer asks for. Service & Inspection Programme, Venue Systems Health Check, electrical testing, emergency callouts. Defensible documentation, on schedule.
Services
Hire & Touring Calendar-driven kit. National coverage. Drape hire, hoist hire, touring packages. The same kit you'd buy, available on a calendar. Picked, prepped, shipped, collected.
02 - Industries

Eleven industries. One TSA.

Theatres & Performing Arts Centres Lyric houses, regional PACs, repertory venues. Long-cycle compliance, dark-week installs. Schools & Education Term-break windows, school-budget cycles, training programmes. Worship Venues Acoustic-sensitive spaces, AV-led production, multi-purpose halls. Stadiums, Convention Centres & Live Events Arena rigging, convention fit-outs, large-format event delivery. AV & Production Hire Companies Trade supply, cross-hire inventory, servicing and specialist support. Touring Productions Tour-ready packages, on-the-road servicing, certified gear. Film, TV & Studios Studio rigging, broadcast support, motion-controlled scenic. Museums & Galleries Permanent galleries, touring exhibitions, heritage recreations, display fabrication. Dance Studios & Companies Sprung floors, ballet barres and studio mirrors, made to the room. Corporate & Conference Venues Conference stages, auditorium AV, corporate event rigging and staging. Government & Civic Venues Council-owned PACs, civic centres, town halls and public venues.
Proof of work Recent Projects Lyric theatres, arenas, museums, schools and studios. The jobs behind the capability, and what we specified, built and signed off on each one.

Emergency Callouts - emergency support for stage rigging, hoist and control-system faults, built into TSA's Service & Inspection Programme, delivered by the people who already know your rig, Australia wide

Compliance & Service · Emergency Callouts

When it fails, call the people who know your rig.

When a hoist, rigging or control-system fault threatens a performance, you need the people who already know your rig - not a stranger reading a manual. Emergency support is built into TSA's Service & Inspection Programme: we triage, make safe and document the fix, Australia wide.

See how it works →

Already on programme? Call 1300 439 872

Trusted on stages and in venues around Australia
HOTA Home of the Arts Canberra Theatre Centre Brisbane Powerhouse Ipswich Civic Centre Gold Coast Convention and Exhibition Centre Brisbane Showgrounds Cairns Convention Centre Melbourne Olympic Park Arts Queensland WA Department of Local Government, Sport and Cultural Industries National Gallery of Victoria Griffith University Queensland University of Technology University of Melbourne University of Adelaide Logan City Council Mackay Regional Council Wollongong City Council Mueller College Anglican Church Grammar School
When to call us

The faults that
can't wait for Monday.

If you are on programme and something on your stage fails or has to be made safe, this is when to pick up the phone. We already know your rig, so the call starts with what we know - not from scratch.

Hoist or rigging fault

A powered hoist, sling, chain or wire rope that has failed, slipped or has to come out of service.

See how it works

Control-system fault

A controller, pendant, limit or E-stop behaving in a way that stops you running the rig safely.

See how it works

Fly system fault

A line set that will not run true, a rope lock that will not hold, or a line that has to come out of service.

See how it works

Drape or track fault

A house curtain, drape track or curtain winch that has jammed, come off its runners or stopped mid-run.

See how it works

Show-week failure

Something has gone wrong in the run-up to a performance and the season cannot stop to wait.

See how it works

Damaged or condemned gear

Equipment that has been damaged, tagged Out of Service, or needs to be made safe and assessed.

See how it works

Not on programme yet, but want this kind of support before you need it? and emergency support comes with it.

How emergency support works

The relationship is
the response.

When a hoist, rigging or control-system fault threatens a performance, you need the people who know your rig - not a stranger reading a manual. Emergency support is built into TSA's Service & Inspection Programme: a venue we already service is a venue we can get to, triage and make safe, with the work documented afterward.

The faster route to support in a crisis is being on programme before one happens. Because we already hold your asset register and your grading history, the call starts with what we know about your equipment - so the conversation is about the fix, not the inventory. The same Competent Inspection Officers who inspect your systems are the ones who come back when something fails.

On programme support built in We know your rig Make safe first Documented after Australia wide
What happens when you call Process, not a clock
A five-step blueprint flow showing how an emergency call is handled: Call, Triage, Attend, Make safe and fix, then Document and follow up. The Make safe step is highlighted in orange. This shows the process, not a response-time number. YOU CALL WE CLOSE IT OUT 1 Call Your contact reaches the team that already knows your rig. 2 Triage What has failed, what is still safe, what has to stop now. 3 Attend We work around your performances, not through them. 4 Make safe, then fix Stabilise the immediate risk first, then resolve the cause. 5 Document The fault, the fix and the follow-up, added to your record.

Process clarity, not a clock. We do not publish a single response time we could not honour everywhere - response expectations are set with you when you come on programme. What stays constant is the sequence: triage, make safe, fix, document.

0+
Standards assessed against
0 mo
Chain-hoist certificate validity
0-5
Due-Diligence Level, tracked year on year
AU
In-house Competent Inspection Officers, Australia wide
What emergency support does for your season

Four jobs, when it counts.

The people who know your rig Make it safe first Keep the season moving Document what happened
How it works

Triage, make safe,
then put it on the record.

Emergency support is not a phone number you hope someone answers. It is the same support model TSA has run on a major touring engagement - shaped to your venue and your season, and built into your programme.

You call your contactA contact who already holds your asset register and your grading history.Call
We triage the faultWhat has failed, what is still safe to run, and what has to stop now.Triage
We attend around the showWork scheduled around rehearsals and performances wherever it can be.Attend
We make safe, then fixStabilise the immediate risk first; condemned gear is tagged Out of Service.Make safe
We document the outcomeThe fault, the fix and the follow-up, recorded against the asset.Document
Re-certify if requiredRepaired or replaced gear is re-tested and re-certified to the standard.Re-certify

The relationship is what makes the response fast.

A venue we already service is a venue we can triage and make safe quickly, because we are not learning your rig in a crisis. Start a programme and emergency support comes with it.

See what's in the programme

There is no single response time we publish, because we will not promise a number we cannot honour everywhere - response expectations are set with you when you come on programme. What we can promise is the sequence, and the people: the same Competent Inspection Officers who run your Service & Inspection Programme are the ones who answer when something fails.

Supported across Australia

Support, when
it mattered most.

From a regional hall on a bi-annual programme to a major touring engagement with support built in - the same model: we know the rig, we make it safe, we put it on the record.

See all projects
Take the detail with you

Two documents,
sent to your inbox.

FAQ

Questions
about emergency support.

If your question isn't here, call us or send your venue detail - we will come back with the right answer for your room.

Call 1300 439 872 →
Yes - and to every venue, not only the ones we already service. Call and we will triage what has failed. For established service clients we already hold the asset register and grading history, so the response is faster and the callout costs less - we start from what we know, not from scratch.
It depends on your programme, your location and the nature of the fault - so we set expectations with you when you come on programme rather than publishing a single number we can't honour everywhere.
Hoist, rigging, fly-system and control-system faults, drape and track faults, show-week failures, and damaged or condemned gear that needs to be made safe and assessed.
Yes. On many of the systems we support we can log in remotely, diagnose the fault and start support before anyone is on the road - which often resolves a breakdown faster, and gives the attending technician a clear brief when a visit is still needed.
No - emergency callouts are open to everyone. The difference is what we already know: for venues on a Service & Inspection Programme we hold the asset register and service history, so triage starts from your records, the response is faster and the cost stays down.
Make the area safe, stop using the affected system and clear anyone from underneath it. Then call TSA on 1300 439 872. If you are on the Service & Inspection Programme we already know your rig - we can triage the fault over the phone, help you make it safe, and attend to resolve and document the cause.
Set it up before you need it

Be a venue
we already know.

The faster route to support in a crisis is being on programme before one happens. Tell us about your venue and your stage systems, and we will set up a Service & Inspection Programme so the people who know your rig are the people you call - here and Australia wide.

See how it works →
Already on programme? Call 1300 439 872 sales@theatresafe.com.au